Institut Paulus
GENERAL TERMS AND CONDITIONS
Súkromná jazyková škola ViP inštitút Paulus
Identification details of the Provider:
• Business name: Súkromná jazyková škola ViP inštitút Paulus, Fraňa Mojtu 18, Nitra
• Registered office / Address: Fraňa Mojtu 18, 949 01 Nitra, Slovak Republic
• Company ID (IČO): 57 766 606
• Legal form: Private language school
• Contact: institut.paulus@gmail.com
Article I. – Basic provisions and definitions
Article II. – Formation of the contractual relationship
1. The contractual relationship between the Provider and the Participant is formed on the day the Provider delivers a binding confirmation of the Application to the Participant (by e-mail or in writing) after the Participant has submitted it.
2. By submitting the Application, the Participant confirms that they have familiarised themselves with these Terms and Conditions, the Price List of services and the School Rules, and that they unreservedly agree with them.
3. Enrolment may be carried out via the online form on the Provider's website, by e-mail, or by visiting the Provider's registered office in person.
4. If the Participant is a minor, the Application is submitted and the contract concluded exclusively by their legal guardian.
Article III. – Prices of services and payment terms
1. The price of a language course (the course fee) is set in accordance with the Provider's currently valid Price List published on the website or available at the school's registered office. The prices are final.
2. The Participant undertakes to pay the course fee in full on the basis of the issued invoice or request for payment, no later than the due date stated in the payment documents (as a rule, before the course begins).
3. The course fee may be paid:
• by bank transfer to the Provider's account,
• in cash or by QR code at the school's registered office,
• on the basis of an approved instalment schedule (where the parties have agreed so in writing).
4. Any bank charges associated with the payment of the course fee shall be borne by the Participant.
5. Should the Participant be in default with payment of the course fee, the Provider has the right not to assign the Participant to a course, to deny them attendance at tuition, or to suspend the provision of services until the amount due has been paid in full.
Article IV. – Organisation and delivery of tuition
1. The Provider undertakes to deliver tuition to the declared extent and quality and according to the set schedule, through qualified teachers.
2. Group courses: The delivery of a group course is conditional upon reaching the minimum number of participants (as a rule, 6 persons). If a course does not reach that number, the Provider has the right to:
• postpone the starting date of the course,
• cancel the course and refund the paid course fee to the Participant in full within 14 days.
3. Individual courses: The dates and times of tuition for individual courses are arranged only in exceptional cases, by mutual agreement between the Participant and the Provider.
4. Cancellation and make-up lessons:
• If tuition cannot take place for reasons attributable to the Provider (e.g. the teacher's incapacity for work), the Provider shall arrange a suitable alternative date or a substitute teacher.
• In the case of individual tuition, the Participant is entitled to excuse and reschedule a lesson free of charge no later than 24 hours in advance (on working days). If the Participant cancels a lesson less than 24 hours in advance, the lesson is deemed to have been delivered, with no entitlement to financial or time compensation.
• In the case of group tuition, the Participant's absence from individual lessons is not made up for and does not give rise to any entitlement to a refund of a proportionate part of the course fee.
5. Teaching materials (textbooks, workbooks) are included in the course fee unless expressly stated otherwise.
Article V. – Withdrawal from the contract and cancellation policy
1. Consumer's right of withdrawal within 14 days: A Participant who is a consumer and who has concluded the contract by means of distance communication (e.g. via an online form or e-mail) has the right to withdraw from the contract without giving a reason within 14 calendar days from the date on which the contract was concluded, pursuant to Act No. 108/2024 Coll. on Consumer Protection.
2. The Participant must send the notice of withdrawal in writing to the Provider's registered address or by e-mail to institut.paulus@gmail.com.
3. If the Participant requests that the provision of services begin before the 14-day withdrawal period expires, the Participant is obliged to pay the Provider the price corresponding to the performance actually rendered up to the moment the notice of withdrawal is delivered.
4. Cancellation terms before the start of the course (outside the statutory 14-day period):
• Withdrawal more than 14 days before the scheduled start of the course: cancellation fee 0 % (100 % of the course fee refunded).
• Withdrawal between 14 and 7 days before the scheduled start of the course: cancellation fee 30 % of the course price.
• Withdrawal less than 7 days before the scheduled start of the course: cancellation fee 50 % of the course price.
• Withdrawal on the day the course starts or after it has started: cancellation fee 100 % of the course price (the course fee is not refunded).
5. In justified cases (e.g. serious health reasons substantiated by a medical certificate), the management of the Language School may decide to transfer a proportionate part of the course fee to the following semester or to another course.
Article VI. – Rights and obligations of the contracting parties
1. The Participant is obliged to:
• Pay the course price duly and on time.
• Respect the instructions of the teachers and staff of the Language School.
• Comply with the internal School Rules, refrain from entering the school premises under the influence of alcohol or other addictive substances, and refrain from damaging the Provider's property.
• Actively inform the Provider of any change to their contact details.
2. The Provider is obliged to:
• Ensure a professional teaching process in accordance with the approved curricula.
• Create suitable conditions for both in-person and online tuition.
• Inform the Participant of all changes concerning the delivery of courses without undue delay.
Article VII. – Complaints procedure and alternative dispute resolution
1. If the services provided do not meet the declared quality or show defects, the Participant has the right to file a complaint.
2. The complaint must be filed without undue delay, at the latest within 14 days of discovering the defect, in writing by post to the school's registered address or by e-mail to institut.paulus@gmail.com. The complaint must contain a description of the alleged defects.
3. The Provider shall examine the complaint and issue a written statement (complaint record) no later than 30 days from its delivery.
4. In the case of a justified complaint, the Participant has the right to have the defects remedied free of charge, to be provided with a substitute lesson, or to receive a reasonable discount on the course price.
5. Alternative dispute resolution (ADR): If the Participant, being a consumer, is not satisfied with the way the Provider handled the complaint, the Participant has the right to contact the Provider with a request for redress. If the Provider responds in the negative or fails to respond within 30 days, the consumer has the right to submit a proposal for the commencement of alternative dispute resolution to an ADR entity (e.g. the Slovak Trade Inspection, SOI, www.soi.sk).
Article VIII. – Personal data protection (GDPR)
1. The Provider processes the Participant's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.
2. The legal basis for processing personal data is the performance of the contract for the provision of educational services, compliance with the Provider's legal obligations (accounting and tax legislation), and the legitimate interest of the Provider.
3. Detailed information on the processing of personal data and on the rights of the data subject (the right of access, rectification, erasure, restriction of processing) is available in the separate document "Privacy Policy" published on the school's website.
Article IX. – Final provisions
1. These Terms and Conditions apply to all contracts and applications concluded between the Participant and the Provider from the date they take effect.
2. Legal relationships not governed by these Terms and Conditions shall be governed by the relevant provisions of the Civil Code, the Consumer Protection Act and other applicable legislation of the Slovak Republic.
3. The Provider reserves the right to amend and supplement these Terms and Conditions. An amendment takes effect on the day it is published on the Provider's website.
4. These General Terms and Conditions take effect on the date of their publication, 17 August 2026.
Institut Paulus